Return policy

At Nest Bright, we value your trust and satisfaction above everything else. Every product we offer is designed to make your home brighter, more comfortable, and energy-efficient. However, if you are not completely satisfied with your purchase, we’re here to help ensure your experience remains positive and stress-free.

We accept returns within 30 days from the date you receive your order. To be eligible for a return, the item must be unused, undamaged, and in its original packaging with all tags and labels intact. Returns that do not meet these conditions may not be accepted. For every return request, a valid proof of purchase  such as your order number or receipt  must be provided. Please note that certain items, including customized or clearance products, may not be eligible for return. These exceptions will always be clearly mentioned on the product page before you make your purchase.

If you wish to initiate a return, simply contact our customer service team at [your support email]. Once your request is received, we will provide you with detailed instructions and the correct return address. We recommend using a trackable shipping method to ensure your package reaches us safely. Upon receiving and inspecting your return, we will notify you by email regarding the status of your refund or replacement.

Refunds are processed to the original method of payment within 5 to 10 business days after your returned item has been inspected and approved. Please note that original shipping charges are non-refundable unless the return is due to a mistake on our part, such as receiving a defective or incorrect product.

In the rare case that your item arrives damaged or faulty, we sincerely apologize for the inconvenience. Please contact us within 7 days of delivery and include photos of the damaged item along with the packaging. Once verified, we will quickly arrange a replacement or full refund at no additional cost to you. Our goal is to make sure you receive exactly what you ordered in perfect condition.

For exchanges, you can reach out to our team to request an alternative size, color, or model. Once your return is received and approved, we’ll guide you on how to place a new order for your preferred item.

If you have not received your refund after 10 business days, we advise you to first check with your bank or credit card company, as it may take some time before your refund is officially posted. If you’ve done this and still haven’t received your refund, please don’t hesitate to contact us at [your support email] so we can assist you immediately.

At Nest Bright, transparency and customer satisfaction are the foundation of our brand. We believe every shopping experience should be simple, safe, and satisfying — from browsing our collections to unboxing your products at home. Your comfort is our mission, and we’re committed to making every part of your journey with us bright and positive.

For any further questions about our Return & Refund Policy, please reach out to our customer service team anytime.